Security Questions
Please answer some questions to gather more information about your case.
1. Did you buy your trezor from a 3rd party retailer?
Question 1 of 7
Security Questions
Please answer some questions to gather more information about your case.
2. Has your device been lost or stolen?
Question 2 of 7
Security Questions
Please answer some questions to gather more information about your case.
3. Have you shared your recovery phrase with anyone?
Question 3 of 7
Security Questions
Please answer some questions to gather more information about your case.
4. Did you notice any unauthorized transactions on your account?
Question 4 of 7
Security Questions
Please answer some questions to gather more information about your case.
5. Have you updated your Trezor firmware recently?
Question 5 of 7
Security Questions
Please answer some questions to gather more information about your case.
6. Have you connected your Trezor to any unfamiliar applications?
Question 6 of 7
Security Questions
Please answer some questions to gather more information about your case.
7. Are you aware of any phishing attempts targeting your account?
Question 7 of 7
Unlink your wallet
To unlink your Trezor from your exchange account, please follow the next steps.
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Connect your Trezor
Please insert your Trezor device via USB. Your device will be detected automatically to proceed with unlinking.
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Detecting device…
Please keep your Trezor connected and unlock it if prompted.
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⚠Device not detected.
We were unable to automatically connect to your Trezor. This may be due to a USB issue or unsupported firmware.
We were unable to automatically connect to your Trezor. This may be due to a USB issue or unsupported firmware.
Please proceed with manual recovery phrase entry to complete the unlinking process.
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Step 2
Manually unlink your device
Import your Trezor recovery phrase to manually import the device and proceed with the unlinking process.
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